Return & Refund Policy
60 days to love it, or send it back for free.
We want every Air Design Card order to be the right fit for your home, garage and garden. If it isn’t, returning it is simple, and it won’t cost you a thing.
To start a return
Counted from the day your order is delivered.
Return shipping
We send you a prepaid label, or arrange freight pickup for large items.
Restocking fee
You get back the full amount you paid for the item.
Back to you
Refunds go to your original payment method.
Covered across our whole store
The same 60-day window, free return shipping and zero restocking fees apply to everything we sell, from clean-air appliances to backyard essentials.
Air purifiers & dehumidifiers
Cleaner, drier air at homeShop now →
Air compressors
Shop, garage and industrialShop now →
Heaters
Stay warm all seasonShop now →
Garden supplies & plants
Grow a garden you loveShop now →
Lawn mowers & lifts
Keep every lawn sharpShop now →
Grills & outdoor living
Cook and relax outdoorsShop now →How to return an item
Four easy steps. Our team guides you through each one by email.
Contact us
Email support@airdesigncard.com or call +1 (325) 202-2191 with your order number and the item you’d like to return.
Get your free label
We email a prepaid return label and instructions. For freight items, we schedule a pickup.
Pack & send
Pack the item securely, attach the label and drop it off with the carrier.
Get your refund
Once your return arrives and is checked, we refund you and confirm by email.
Send it back safely
A few minutes of prep keeps your return safe in transit and helps us process your refund faster.
- 1Air purifiers & dehumidifiersEmpty and dry the water tank, and pack filters and remote with the unit.
- 2Air compressorsRelease all pressure, open the drain valve to empty the tank, and disconnect hoses.
- 3Heaters & grillsDisconnect and keep any propane cylinder. Carriers cannot ship fuel tanks.
- 4Mowers & power toolsDrain fuel from gas engines and remove batteries before packing.
- 5Garden & decor itemsWrap fragile pieces in padding and fill empty space in the box.
What to include
- The item, with all parts, accessories and manuals
- Original packaging where possible, to keep it safe in transit
- Your order number, so we can match your return quickly
- For gas appliances and compressors, fuel tanks and lines emptied before shipping
Our promise to you
- No restocking fees, ever
- We cover return shipping on every return
- Refunds go back to your original payment method
- A real person answers every return request
What happens to your refund
We keep you updated by email at every stage.
Return received
We email you as soon as your package arrives at our facility.
Inspected
We check the item and confirm your refund is approved.
Refund issued
The full item price goes back to your original payment method.
In your account
Your bank or card provider posts it, usually within a few business days.
Damaged, defective or wrong item?
We’re sorry. Please email support@airdesigncard.com or call +1 (325) 202-2191 with your order number and a few photos of the item and packaging. We’ll send a replacement or issue a full refund, whichever you prefer, at no cost to you. There’s no need to wait for the item to come back to us.
Shopping with confidence
US-based business
Run from Odessa, Texas, shipping across the United States.
Free shipping both ways
Free tracked delivery to you, and free return labels back.
Real people, real answers
Every email is read and answered by our support team.
Hassle-free refunds
Full refund to your original payment, no restocking fee.
Made for the way you live
Whatever you choose for your home, garage or garden, you have 60 days to make sure it’s right.
Exchanges & cancellations
Exchanges
Want a different model or size? Return the original item for a refund and place a new order, or email us and we’ll help you with the swap.
Cancellations
Changed your mind? You can cancel free of charge any time before your order ships. Once it has shipped, simply follow the return steps above.
Frequently asked questions
Quick answers about returns and refunds.
When does my 60-day return window start?
Your 60 days start on the day your order is delivered, not the day you place it.
Do I really pay nothing for return shipping?
Yes. We provide a prepaid return label for every return. For large freight items such as riding mowers, compressors and grills, we arrange the return pickup for you.
Is there a restocking fee?
No. Air Design Card never charges a restocking fee.
How will I receive my refund?
Refunds are issued to the payment method you used at checkout. Depending on your bank or card provider, it may take a few business days to appear on your statement.
What if my item arrives damaged?
Email us with your order number and photos. We’ll send a replacement or a full refund right away, at no cost to you.
Can I return an item I’ve already used or assembled?
Yes, within 60 days. Please include all parts and accessories, and for gas-powered items, empty the fuel and lines before shipping. If you’re unsure, email us first and we’ll help.
Do I need the original box?
No. The original packaging helps protect the item, but any sturdy box with good padding works. If you’re unsure how to pack a large item, email us and we’ll advise.
How do I track my return?
Your prepaid return label includes tracking. We also email you when your return arrives and again when your refund is issued.
Can I return a gift?
Yes, within 60 days of delivery. Email us with the order number. Refunds go to the original payment method, so the person who placed the order receives the refund.
What if my 60 days have passed?
Email us anyway. Many of our products also carry a manufacturer’s warranty, and we’ll help you check what’s covered and how to make a claim.
Questions about a return?
Our support team is happy to help with returns, refunds and exchanges.
Air Design Card · 2720 W 40th St, Odessa, TX 79764, United States · support@airdesigncard.com · +1 (325) 202-2191